My realtor passed along Bob Reader’s business card to me fourteen years ago as I was considering the purchase of another home and was seeking the advice of a mortgage broker.
At that time, I received excellent, professional, financially responsible advice by telephone from Bob who surprisingly, cautioned me not to proceed with the purchase of the house. Even though I had never met him, his integrity, honesty and authenticity of character was very evident; like a trusted friend or family member, he gave advice that was best for my situation, rather than for his own benefit.
Over the years, I never forgot his goodwill or the time and attention he gave me, without even knowing who I was. And so, fourteen years later, I dusted off his old business card that I had saved, and gave him a call when I found myself in need of a mortgage broker again.
Once again I was struck by his genuine desire to be helpful and to provide the most superior, professional services possible. When my partner and I arrived at his office we were treated with the utmost hospitality, positive energy, humor and customer service by Bob as well the rest of his staff.
They each instilled confidence and worked diligently and meticulously to expedite our purchase with the best possible mortgage rates and ensuring that we were fully informed of all of the details and conditions pertaining to our new mortgage agreement. They were also very sensitive to the purchase contract deadlines and had everything wrapped up perfectly before the deadline to remove financial conditions.
Someone was always available to answer our questions accurately and knowledgably, and our calls and emails were returned immediately, because we were valued. We were never left on hold, like one might be with a bank, or wondering what the current status was at any point.
In fact, after informing my own long time financial institute of our recent home purchase, the agent inquired as to what mortgage rate I had received via the broker, and after responding, he replied: “That is just an amazing rate, good for you!”
There are many more reasons why I would choose Canadian Mortgage Professionals again in the future. The bottom line is that he is a very good hearted and generous person, who does what he says that he will do. I would and already have recommended Bob Reader’s company without hesitation.
I have never initiated a letter of recommendation for a mortgage broker before, and I likely won’t again, but this is a no brainer.